Non-Emergency Support Procedures
All requests for non-emergency support should start by submitting a SEEM Helpdesk ticket. If your ticket requires remote support, staff may then Book a Time with SEEM Tech Support. SEEM Tech support hours are the same as the normal school work week.
How to Submit a Helpdesk Ticket
To submit a Helpdesk ticket, simply send an email to seemhelpdesk @ seemcollaborative.org from your SEEM Collaborative email. Note: If you can't access your SEEM email, please use your personal Email address on file (when you were hired in TalentED) --or-- contact your school principal or administrative assistant to submit a ticket on your behalf
Book-a-time with SEEM IT
Teachers and staff who require remote support (at home) should
- Submit a Helpdesk Ticket
- Book A Time with SEEM Tech Support
Note: You must be logged with your seemcollaborative.org GSuite account to access this form.
All remote support sessions are done using join.zoho.com and Google Chat
EMPLOYEE Laptop VPN Request for home USe
Employees may request their SEEM Laptop be setup for Home Use/VPN/Remote Access via the following:
Note: After remote access has been setup, the employee will be requested to sign a Mobile Device User Agreement for their specific device. *
Procedures for SEEM Chromebooks and Ipads for home use by employees and students are found here.
DigiSigner is a FREE service which allow you to upload a PDF, add a signature, and download the updated PDF electronically. This tool is adequate for use where personal information is not a concern. (Take home agreements, Device Sign-out sheets, etc.). PLEASE USE DISCRETION WITH FORMS WHICH CONTAIN PERSONAL INFORMATION.
!!!!! Postponed due to Covid!!!!!!
New Online Helpdesk Ticket System (Currently inactive)
A new online helpdesk has been put in place for remote access. Unlike the old helpdesk (http://seemhelpdesk – which is not accessable from home and only at SEEM), this new helpdesk is always live on the Internet.
Click here –> NEW! SEEM Online Helpdesk (effective T.B.D)